{
  "category": "operating-model",
  "graph": {
    "edges": [
      {
        "id": "e1",
        "kind": "handoff",
        "label": "qualify",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "consumer → governance",
          "relationship": "handoff",
          "stableId": "e1",
          "tooltip": "qualify: consumer → governance."
        },
        "source": "consumer",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "governance"
      },
      {
        "id": "e2",
        "kind": "handoff",
        "label": "route",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "governance → service",
          "relationship": "handoff",
          "stableId": "e2",
          "tooltip": "route: governance → service."
        },
        "source": "governance",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "service"
      },
      {
        "id": "e3",
        "kind": "handoff",
        "label": "requirements",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "service → architecture",
          "relationship": "handoff",
          "stableId": "e3",
          "tooltip": "requirements: service → architecture."
        },
        "source": "service",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "architecture"
      },
      {
        "id": "e4",
        "kind": "handoff",
        "label": "direction",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "architecture → engineering",
          "relationship": "handoff",
          "stableId": "e4",
          "tooltip": "direction: architecture → engineering."
        },
        "source": "architecture",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "engineering"
      },
      {
        "id": "e5",
        "kind": "handoff",
        "label": "accept",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "engineering → operations",
          "relationship": "handoff",
          "stableId": "e5",
          "tooltip": "accept: engineering → operations."
        },
        "source": "engineering",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "operations"
      },
      {
        "id": "e6",
        "kind": "authority",
        "label": "trigger",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "governance → security",
          "relationship": "authority",
          "stableId": "e6",
          "tooltip": "trigger: governance → security."
        },
        "source": "governance",
        "tags": [
          "category-operating-model",
          "relationship-authority",
          "tom-relationship"
        ],
        "target": "security"
      },
      {
        "id": "e7",
        "kind": "authority",
        "label": "economics",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "governance → finops",
          "relationship": "authority",
          "stableId": "e7",
          "tooltip": "economics: governance → finops."
        },
        "source": "governance",
        "tags": [
          "category-operating-model",
          "relationship-authority",
          "tom-relationship"
        ],
        "target": "finops"
      },
      {
        "id": "e8",
        "kind": "handoff",
        "label": "execute",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "provider → operations",
          "relationship": "handoff",
          "stableId": "e8",
          "tooltip": "execute: provider → operations."
        },
        "source": "provider",
        "tags": [
          "category-operating-model",
          "relationship-handoff",
          "tom-relationship"
        ],
        "target": "operations"
      },
      {
        "id": "e9",
        "kind": "feedback",
        "label": "performance",
        "layerId": "layer-relationships",
        "metadata": {
          "direction": "operations → service",
          "relationship": "feedback",
          "stableId": "e9",
          "tooltip": "performance: operations → service."
        },
        "source": "operations",
        "tags": [
          "category-operating-model",
          "relationship-feedback",
          "tom-relationship"
        ],
        "target": "service"
      }
    ],
    "height": 610,
    "layers": [
      {
        "description": "Business, product and application demand actors.",
        "id": "layer-consumer",
        "label": "Consumers",
        "visible": true
      },
      {
        "description": "Portfolio, policy, economics and orchestration roles.",
        "id": "layer-governance",
        "label": "Governance",
        "visible": true
      },
      {
        "description": "Architecture, security, risk and approval authorities.",
        "id": "layer-authority",
        "label": "Authorities",
        "visible": true
      },
      {
        "description": "Product, service and lifecycle accountabilities.",
        "id": "layer-service",
        "label": "Service ownership",
        "visible": true
      },
      {
        "description": "Platform delivery, automation and enablement.",
        "id": "layer-engineering",
        "label": "Engineering",
        "visible": true
      },
      {
        "description": "Run, reliability, support and improvement.",
        "id": "layer-operations",
        "label": "Operations",
        "visible": true
      },
      {
        "description": "Managed-service and technology-provider execution.",
        "id": "layer-external",
        "label": "External providers",
        "visible": true
      },
      {
        "description": "Directed handoffs, authority, feedback and accountability.",
        "id": "layer-relationships",
        "label": "Relationships",
        "visible": true
      }
    ],
    "nodes": [
      {
        "detail": "Demand and business outcomes",
        "height": 82,
        "id": "consumer",
        "kind": "consumer",
        "label": "Product & application teams",
        "layerId": "layer-consumer",
        "metadata": {
          "description": "Demand and business outcomes",
          "role": "consumer",
          "stableId": "consumer",
          "tooltip": "Product & application teams — Demand and business outcomes. Semantic role: consumer."
        },
        "tags": [
          "category-operating-model",
          "role-consumer",
          "tom-object"
        ],
        "width": 220,
        "x": 50,
        "y": 170
      },
      {
        "detail": "Governance routing",
        "height": 82,
        "id": "governance",
        "kind": "governance",
        "label": "Cloud Governance / CCoE",
        "layerId": "layer-governance",
        "metadata": {
          "description": "Governance routing",
          "role": "governance",
          "stableId": "governance",
          "tooltip": "Cloud Governance / CCoE — Governance routing. Semantic role: governance."
        },
        "tags": [
          "category-operating-model",
          "role-governance",
          "tom-object"
        ],
        "width": 210,
        "x": 330,
        "y": 170
      },
      {
        "detail": "Service lifecycle",
        "height": 82,
        "id": "service",
        "kind": "service",
        "label": "Cloud Service Management",
        "layerId": "layer-service",
        "metadata": {
          "description": "Service lifecycle",
          "role": "service",
          "stableId": "service",
          "tooltip": "Cloud Service Management — Service lifecycle. Semantic role: service."
        },
        "tags": [
          "category-operating-model",
          "role-service",
          "tom-object"
        ],
        "width": 210,
        "x": 600,
        "y": 170
      },
      {
        "detail": "Technical direction",
        "height": 82,
        "id": "architecture",
        "kind": "authority",
        "label": "Cloud Architecture",
        "layerId": "layer-authority",
        "metadata": {
          "description": "Technical direction",
          "role": "authority",
          "stableId": "architecture",
          "tooltip": "Cloud Architecture — Technical direction. Semantic role: authority."
        },
        "tags": [
          "category-operating-model",
          "role-authority",
          "tom-object"
        ],
        "width": 210,
        "x": 870,
        "y": 170
      },
      {
        "detail": "Reusable products",
        "height": 82,
        "id": "engineering",
        "kind": "engineering",
        "label": "Platform Engineering",
        "layerId": "layer-engineering",
        "metadata": {
          "description": "Reusable products",
          "role": "engineering",
          "stableId": "engineering",
          "tooltip": "Platform Engineering — Reusable products. Semantic role: engineering."
        },
        "tags": [
          "category-operating-model",
          "role-engineering",
          "tom-object"
        ],
        "width": 210,
        "x": 1140,
        "y": 170
      },
      {
        "detail": "Run and improve",
        "height": 82,
        "id": "operations",
        "kind": "operations",
        "label": "Cloud Operations",
        "layerId": "layer-operations",
        "metadata": {
          "description": "Run and improve",
          "role": "operations",
          "stableId": "operations",
          "tooltip": "Cloud Operations — Run and improve. Semantic role: operations."
        },
        "tags": [
          "category-operating-model",
          "role-operations",
          "tom-object"
        ],
        "width": 210,
        "x": 1275,
        "y": 390
      },
      {
        "detail": "Risk and control authority",
        "height": 82,
        "id": "security",
        "kind": "authority",
        "label": "Security & Assurance",
        "layerId": "layer-authority",
        "metadata": {
          "description": "Risk and control authority",
          "role": "authority",
          "stableId": "security",
          "tooltip": "Security & Assurance — Risk and control authority. Semantic role: authority."
        },
        "tags": [
          "category-operating-model",
          "role-authority",
          "tom-object"
        ],
        "width": 210,
        "x": 310,
        "y": 390
      },
      {
        "detail": "Economics and action",
        "height": 82,
        "id": "finops",
        "kind": "governance",
        "label": "FinOps",
        "layerId": "layer-governance",
        "metadata": {
          "description": "Economics and action",
          "role": "governance",
          "stableId": "finops",
          "tooltip": "FinOps — Economics and action. Semantic role: governance."
        },
        "tags": [
          "category-operating-model",
          "role-governance",
          "tom-object"
        ],
        "width": 210,
        "x": 650,
        "y": 390
      },
      {
        "detail": "Delegated execution",
        "height": 82,
        "id": "provider",
        "kind": "external",
        "label": "MSP / technology providers",
        "layerId": "layer-external",
        "metadata": {
          "description": "Delegated execution",
          "role": "external",
          "stableId": "provider",
          "tooltip": "MSP / technology providers — Delegated execution. Semantic role: external."
        },
        "tags": [
          "category-operating-model",
          "role-external",
          "tom-object"
        ],
        "width": 230,
        "x": 980,
        "y": 390
      }
    ],
    "width": 1540
  },
  "name": "Generic Cloud Infrastructure Operating Model",
  "reviewedAt": "2026-09-08",
  "schemaVersion": "1.0",
  "slug": "generic-cloud-infrastructure-operating-model",
  "version": "2026.1"
}
