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Generic Cloud Infrastructure Operating Model previewqualifyrouterequirementsdirectionaccepttriggereconomicsexecuteperformanceProduct & application teams: Demand and business outcomesProduct & application teamsDemand and business outcomesCloud Governance / CCoE: Governance routingCloud Governance / CCoEGovernance routingCloud Service Management: Service lifecycleCloud Service ManagementService lifecycleCloud Architecture: Technical directionCloud ArchitectureTechnical directionPlatform Engineering: Reusable productsPlatform EngineeringReusable productsCloud Operations: Run and improveCloud OperationsRun and improveSecurity & Assurance: Risk and control authoritySecurity & AssuranceRisk and control authorityFinOps: Economics and actionFinOpsEconomics and actionMSP / technology providers: Delegated executionMSP / technology providersDelegated execution
Operating models · 2026.1

Generic Cloud Infrastructure Operating Model

A vendor-neutral demand-to-operations view with governance, assurance, economics and provider boundaries.

Cloud CCoE Function Map previewrouteroutecoordinateenablemeasureCloud Governance / CCoE: Operating model and orchestrationCloud Governance / CCoEOperating model and orchestrationCloud Architecture: Architecture authorityCloud ArchitectureArchitecture authoritySecurity & Assurance: Risk authoritySecurity & AssuranceRisk authorityService Management: Service ownershipService ManagementService ownershipPlatform Engineering: Delivery executionPlatform EngineeringDelivery executionFinOps: EconomicsFinOpsEconomics
Functions · 2026.1

Cloud CCoE Function Map

A clear boundary between governance orchestration, specialist authority and delivery execution.

Cloud Governance Interaction Model previewrequestrefershape serviceconditionsrequirementshandoverevidenceDemand intake: Qualified needDemand intakeQualified needGovernance: Route and coordinateGovernanceRoute and coordinateSpecialist authority: Decision and conditionsSpecialist authorityDecision and conditionsService ownership: Service lifecycleService ownershipService lifecyclePlatform delivery: Build and evidencePlatform deliveryBuild and evidenceOperations: Accept and operateOperationsAccept and operate
Interactions · 2026.1

Cloud Governance Interaction Model

A bounded interaction flow from demand through specialist decisions into delivery and run.

Cloud Platform Operating Model previewneedsprioritiesdirectionroadmaphandoverservice levelscapabilityfeedbackProduct teams: Consume paved roadsProduct teamsConsume paved roadsPlatform product management: Outcomes and roadmapPlatform product managementOutcomes and roadmapCloud Architecture: Patterns and constraintsCloud ArchitecturePatterns and constraintsPlatform Engineering: Build reusable capabilitiesPlatform EngineeringBuild reusable capabilitiesService Ownership: Catalogue and lifecycleService OwnershipCatalogue and lifecycleCloud Operations: Run and improveCloud OperationsRun and improveTechnology providers: Products and supportTechnology providersProducts and support
Operating models · 2026.1

Cloud Platform Operating Model

A platform-product lifecycle connecting consumers, architecture, engineering, service ownership and operations.

Internal Team vs MSP Responsibility Model previewdelegatessets constraintssets conditionsreportsperformanceretained oversightInternal service owner: Outcome accountabilityInternal service ownerOutcome accountabilityInternal architecture authority: Technical decisionsInternal architecture authorityTechnical decisionsInternal risk authority: Risk acceptanceInternal risk authorityRisk acceptanceVendor management: Performance and escalationVendor managementPerformance and escalationManaged service provider: Delegated build / run executionManaged service providerDelegated build / run executionProvider evidence: Performance, controls, actionsProvider evidencePerformance, controls, actions
Sourcing · 2026.1

Internal Team vs MSP Responsibility Model

A retained-organization view that separates internal accountability from delegated provider execution.

Federated Cloud Governance Model previewdelegates guardrailsdelegates standardssets economicssets sourcingconditionspatternsunit economicsevidenceevidenceevidenceEnterprise cloud governance: Guardrails and portfolioEnterprise cloud governanceGuardrails and portfolioSecurity authority: Control requirementsSecurity authorityControl requirementsArchitecture authority: Reference patternsArchitecture authorityReference patternsFinOps: Economics and allocationFinOpsEconomics and allocationVendor management: Commercial governanceVendor managementCommercial governanceDomain platform A: Domain-owned outcomesDomain platform ADomain-owned outcomesDomain platform B: Domain-owned outcomesDomain platform BDomain-owned outcomesDomain platform C: Domain-owned outcomesDomain platform CDomain-owned outcomes
Operating models · 2026.1

Federated Cloud Governance Model

A hub-and-spoke pattern that separates enterprise guardrails from business-domain ownership and platform execution.

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