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Responsibility and sourcing design

Allocate execution without outsourcing accountability.

These 88 stable responsibility records turn function mandates into assignable work. Name one accountable owner, a separate execution owner and the intended sourcing type.

01

Start with accountability

The retained organization remains answerable for outcomes even when a provider executes the work.

02

Allocate at useful depth

A function-level sourcing label hides mixed delivery. Allocate responsibilities individually.

03

Test the boundary

For every external assignment, state decision rights, acceptance evidence and escalation.

Strategy & governance

Cloud Governance / CCoE

Function brief
  • Operating-model ownership

    Operating-model ownership within the bounded mandate of Cloud Governance / CCoE.

    cloud-governance:operating-model-ownership
  • Governance routing

    Governance routing within the bounded mandate of Cloud Governance / CCoE.

    cloud-governance:governance-routing
  • Standards coordination

    Standards coordination within the bounded mandate of Cloud Governance / CCoE.

    cloud-governance:standards-coordination
  • Exceptions and improvement

    Exceptions and improvement within the bounded mandate of Cloud Governance / CCoE.

    cloud-governance:exceptions-and-improvement
Architecture & control

Cloud Architecture

Function brief
  • Architecture principles

    Architecture principles within the bounded mandate of Cloud Architecture.

    cloud-architecture:architecture-principles
  • Reference patterns

    Reference patterns within the bounded mandate of Cloud Architecture.

    cloud-architecture:reference-patterns
  • Design decisions

    Design decisions within the bounded mandate of Cloud Architecture.

    cloud-architecture:design-decisions
  • Technical debt direction

    Technical debt direction within the bounded mandate of Cloud Architecture.

    cloud-architecture:technical-debt-direction
Service & product

Cloud Service Management

Function brief
  • Service portfolio

    Service portfolio within the bounded mandate of Cloud Service Management.

    service-management:service-portfolio
  • Catalogue and request paths

    Catalogue and request paths within the bounded mandate of Cloud Service Management.

    service-management:catalogue-and-request-paths
  • Service ownership

    Service ownership within the bounded mandate of Cloud Service Management.

    service-management:service-ownership
  • Lifecycle and performance

    Lifecycle and performance within the bounded mandate of Cloud Service Management.

    service-management:lifecycle-and-performance
Engineering & enablement

Platform Engineering

Function brief
  • Platform products

    Platform products within the bounded mandate of Platform Engineering.

    platform-engineering:platform-products
  • Infrastructure as Code

    Infrastructure as Code within the bounded mandate of Platform Engineering.

    platform-engineering:infrastructure-as-code
  • Engineering pipelines

    Engineering pipelines within the bounded mandate of Platform Engineering.

    platform-engineering:engineering-pipelines
  • Technical guardrails

    Technical guardrails within the bounded mandate of Platform Engineering.

    platform-engineering:technical-guardrails
Operations & support

Cloud Operations

Function brief
  • Monitoring and response

    Monitoring and response within the bounded mandate of Cloud Operations.

    cloud-operations:monitoring-and-response
  • Incident and problem execution

    Incident and problem execution within the bounded mandate of Cloud Operations.

    cloud-operations:incident-and-problem-execution
  • Operational change

    Operational change within the bounded mandate of Cloud Operations.

    cloud-operations:operational-change
  • Recovery evidence

    Recovery evidence within the bounded mandate of Cloud Operations.

    cloud-operations:recovery-evidence
Architecture & control

Cloud Security & Assurance

Function brief
  • Security requirements

    Security requirements within the bounded mandate of Cloud Security & Assurance.

    security-assurance:security-requirements
  • Risk assessment

    Risk assessment within the bounded mandate of Cloud Security & Assurance.

    security-assurance:risk-assessment
  • Control assurance

    Control assurance within the bounded mandate of Cloud Security & Assurance.

    security-assurance:control-assurance
  • Security exception authority

    Security exception authority within the bounded mandate of Cloud Security & Assurance.

    security-assurance:security-exception-authority
Strategy & governance

Cloud Financial Management / FinOps

Function brief
  • Allocation model

    Allocation model within the bounded mandate of Cloud Financial Management / FinOps.

    finops:allocation-model
  • Forecasting

    Forecasting within the bounded mandate of Cloud Financial Management / FinOps.

    finops:forecasting
  • Optimization portfolio

    Optimization portfolio within the bounded mandate of Cloud Financial Management / FinOps.

    finops:optimization-portfolio
  • Economics guidance

    Economics guidance within the bounded mandate of Cloud Financial Management / FinOps.

    finops:economics-guidance
Strategy & governance

Vendor & Commercial Management

Function brief
  • Supplier strategy

    Supplier strategy within the bounded mandate of Vendor & Commercial Management.

    vendor-management:supplier-strategy
  • Commercial terms

    Commercial terms within the bounded mandate of Vendor & Commercial Management.

    vendor-management:commercial-terms
  • Performance governance

    Performance governance within the bounded mandate of Vendor & Commercial Management.

    vendor-management:performance-governance
  • Provider escalation

    Provider escalation within the bounded mandate of Vendor & Commercial Management.

    vendor-management:provider-escalation
Strategy & governance

Cloud Strategy & Portfolio

Function brief
  • Cloud ambition and principles

    Cloud ambition and principles within the bounded mandate of Cloud Strategy & Portfolio.

    cloud-strategy-portfolio:cloud-ambition-and-principles
  • Investment portfolio

    Investment portfolio within the bounded mandate of Cloud Strategy & Portfolio.

    cloud-strategy-portfolio:investment-portfolio
  • Outcome and benefit ownership

    Outcome and benefit ownership within the bounded mandate of Cloud Strategy & Portfolio.

    cloud-strategy-portfolio:outcome-and-benefit-ownership
  • Strategic dependency management

    Strategic dependency management within the bounded mandate of Cloud Strategy & Portfolio.

    cloud-strategy-portfolio:strategic-dependency-management
Architecture & control

Cloud Risk, Compliance & Quality

Function brief
  • Obligation interpretation

    Obligation interpretation within the bounded mandate of Cloud Risk, Compliance & Quality.

    risk-compliance-quality:obligation-interpretation
  • Control ownership coordination

    Control ownership coordination within the bounded mandate of Cloud Risk, Compliance & Quality.

    risk-compliance-quality:control-ownership-coordination
  • Compliance evidence requirements

    Compliance evidence requirements within the bounded mandate of Cloud Risk, Compliance & Quality.

    risk-compliance-quality:compliance-evidence-requirements
  • Quality and risk escalation

    Quality and risk escalation within the bounded mandate of Cloud Risk, Compliance & Quality.

    risk-compliance-quality:quality-and-risk-escalation
Architecture & control

Identity & Access Management Interface

Function brief
  • Cloud identity patterns

    Cloud identity patterns within the bounded mandate of Identity & Access Management Interface.

    identity-access-interface:cloud-identity-patterns
  • Role and privilege boundaries

    Role and privilege boundaries within the bounded mandate of Identity & Access Management Interface.

    identity-access-interface:role-and-privilege-boundaries
  • Joiner-mover-leaver integration

    Joiner-mover-leaver integration within the bounded mandate of Identity & Access Management Interface.

    identity-access-interface:joiner-mover-leaver-integration
  • Privileged access requirements

    Privileged access requirements within the bounded mandate of Identity & Access Management Interface.

    identity-access-interface:privileged-access-requirements
Architecture & control

Standards & Policy Management

Function brief
  • Standard lifecycle

    Standard lifecycle within the bounded mandate of Standards & Policy Management.

    standards-policy:standard-lifecycle
  • Policy-to-control translation

    Policy-to-control translation within the bounded mandate of Standards & Policy Management.

    standards-policy:policy-to-control-translation
  • Exception routing

    Exception routing within the bounded mandate of Standards & Policy Management.

    standards-policy:exception-routing
  • Adoption and retirement criteria

    Adoption and retirement criteria within the bounded mandate of Standards & Policy Management.

    standards-policy:adoption-and-retirement-criteria
Service & product

Cloud Product Management

Function brief
  • Platform-product strategy

    Platform-product strategy within the bounded mandate of Cloud Product Management.

    cloud-product-management:platform-product-strategy
  • Consumer discovery

    Consumer discovery within the bounded mandate of Cloud Product Management.

    cloud-product-management:consumer-discovery
  • Outcome roadmap

    Outcome roadmap within the bounded mandate of Cloud Product Management.

    cloud-product-management:outcome-roadmap
  • Adoption and lifecycle decisions

    Adoption and lifecycle decisions within the bounded mandate of Cloud Product Management.

    cloud-product-management:adoption-and-lifecycle-decisions
Service & product

Demand & Service Intake

Function brief
  • Demand qualification

    Demand qualification within the bounded mandate of Demand & Service Intake.

    demand-service-intake:demand-qualification
  • Standard-path routing

    Standard-path routing within the bounded mandate of Demand & Service Intake.

    demand-service-intake:standard-path-routing
  • Exception and design referral

    Exception and design referral within the bounded mandate of Demand & Service Intake.

    demand-service-intake:exception-and-design-referral
  • Intake performance

    Intake performance within the bounded mandate of Demand & Service Intake.

    demand-service-intake:intake-performance
Service & product

Cloud Service Catalogue Management

Function brief
  • Catalogue structure

    Catalogue structure within the bounded mandate of Cloud Service Catalogue Management.

    service-catalogue:catalogue-structure
  • Service metadata quality

    Service metadata quality within the bounded mandate of Cloud Service Catalogue Management.

    service-catalogue:service-metadata-quality
  • Request path publication

    Request path publication within the bounded mandate of Cloud Service Catalogue Management.

    service-catalogue:request-path-publication
  • Catalogue lifecycle control

    Catalogue lifecycle control within the bounded mandate of Cloud Service Catalogue Management.

    service-catalogue:catalogue-lifecycle-control
Service & product

Cloud Service Transition

Function brief
  • Transition criteria

    Transition criteria within the bounded mandate of Cloud Service Transition.

    service-transition:transition-criteria
  • Readiness evidence

    Readiness evidence within the bounded mandate of Cloud Service Transition.

    service-transition:readiness-evidence
  • Operational acceptance

    Operational acceptance within the bounded mandate of Cloud Service Transition.

    service-transition:operational-acceptance
  • Early-life support coordination

    Early-life support coordination within the bounded mandate of Cloud Service Transition.

    service-transition:early-life-support-coordination
Engineering & enablement

Infrastructure Automation / IaC Enablement

Function brief
  • Reusable IaC modules

    Reusable IaC modules within the bounded mandate of Infrastructure Automation / IaC Enablement.

    iac-automation-enablement:reusable-iac-modules
  • Infrastructure delivery pipelines

    Infrastructure delivery pipelines within the bounded mandate of Infrastructure Automation / IaC Enablement.

    iac-automation-enablement:infrastructure-delivery-pipelines
  • Contribution and version standards

    Contribution and version standards within the bounded mandate of Infrastructure Automation / IaC Enablement.

    iac-automation-enablement:contribution-and-version-standards
  • IaC enablement and adoption

    IaC enablement and adoption within the bounded mandate of Infrastructure Automation / IaC Enablement.

    iac-automation-enablement:iac-enablement-and-adoption
Engineering & enablement

Developer & DevOps Enablement

Function brief
  • Developer onboarding

    Developer onboarding within the bounded mandate of Developer & DevOps Enablement.

    developer-devops-enablement:developer-onboarding
  • Golden-path guidance

    Golden-path guidance within the bounded mandate of Developer & DevOps Enablement.

    developer-devops-enablement:golden-path-guidance
  • Learning and community

    Learning and community within the bounded mandate of Developer & DevOps Enablement.

    developer-devops-enablement:learning-and-community
  • Consumer feedback routing

    Consumer feedback routing within the bounded mandate of Developer & DevOps Enablement.

    developer-devops-enablement:consumer-feedback-routing
Engineering & enablement

Cloud Observability Engineering

Function brief
  • Telemetry platform patterns

    Telemetry platform patterns within the bounded mandate of Cloud Observability Engineering.

    observability-engineering:telemetry-platform-patterns
  • Instrumentation standards

    Instrumentation standards within the bounded mandate of Cloud Observability Engineering.

    observability-engineering:instrumentation-standards
  • Service-level signal enablement

    Service-level signal enablement within the bounded mandate of Cloud Observability Engineering.

    observability-engineering:service-level-signal-enablement
  • Observability data governance

    Observability data governance within the bounded mandate of Cloud Observability Engineering.

    observability-engineering:observability-data-governance
Engineering & enablement

Cloud Reliability Engineering

Function brief
  • Reliability objectives

    Reliability objectives within the bounded mandate of Cloud Reliability Engineering.

    reliability-engineering:reliability-objectives
  • Resilience engineering

    Resilience engineering within the bounded mandate of Cloud Reliability Engineering.

    reliability-engineering:resilience-engineering
  • Operational learning

    Operational learning within the bounded mandate of Cloud Reliability Engineering.

    reliability-engineering:operational-learning
  • Reliability improvement backlog

    Reliability improvement backlog within the bounded mandate of Cloud Reliability Engineering.

    reliability-engineering:reliability-improvement-backlog
Operations & support

Cloud Event, Incident & Problem Management

Function brief
  • Event triage

    Event triage within the bounded mandate of Cloud Event, Incident & Problem Management.

    incident-problem-management:event-triage
  • Incident coordination

    Incident coordination within the bounded mandate of Cloud Event, Incident & Problem Management.

    incident-problem-management:incident-coordination
  • Problem investigation

    Problem investigation within the bounded mandate of Cloud Event, Incident & Problem Management.

    incident-problem-management:problem-investigation
  • Corrective-action governance

    Corrective-action governance within the bounded mandate of Cloud Event, Incident & Problem Management.

    incident-problem-management:corrective-action-governance
Operations & support

Cloud Capacity, Availability & Continuity

Function brief
  • Capacity planning

    Capacity planning within the bounded mandate of Cloud Capacity, Availability & Continuity.

    continuity-recovery:capacity-planning
  • Availability management

    Availability management within the bounded mandate of Cloud Capacity, Availability & Continuity.

    continuity-recovery:availability-management
  • Continuity requirements

    Continuity requirements within the bounded mandate of Cloud Capacity, Availability & Continuity.

    continuity-recovery:continuity-requirements
  • Recovery testing and evidence

    Recovery testing and evidence within the bounded mandate of Cloud Capacity, Availability & Continuity.

    continuity-recovery:recovery-testing-and-evidence

Turn the catalogue into a client model.

Use an editable reference diagram to discuss sourcing, ownership and the responsibilities that still need a clear owner.

Explore responsibilities