Interaction and handoff design

Model what crosses the boundary—and who accepts it.

These 54 directed relationships are a starting hypothesis. A useful interface names the sender, receiver, exchange, acceptance criteria, owner, frequency and service expectation.

CoordinatesAuthority referralAssurance requestRequirements exchangeStandards / directionHandoverPerformance feedbackAdvisoryOversightService exchange

SourceExchangeReceiverType

Cloud Strategy & Portfoliosets outcome direction Cloud Governance / CCoEService exchange

Cloud Strategy & Portfoliosets investment priorities Cloud Financial Management / FinOpsService exchange

Cloud Strategy & Portfoliofunds outcomes Cloud Product ManagementService exchange

Cloud Governance / CCoEorchestrates Cloud Service ManagementCoordinates

Cloud Governance / CCoEroutes decisions Cloud ArchitectureAuthority referral

Cloud Governance / CCoErequests assurance Cloud Security & AssuranceAssurance request

Cloud Governance / CCoEroutes risk decisions Cloud Risk, Compliance & QualityService exchange

Cloud Governance / CCoEgoverns standard lifecycle Standards & Policy ManagementService exchange

Cloud Governance / CCoEdefines routing guardrails Demand & Service IntakeService exchange

Cloud Service Managementprovides requirements Cloud ArchitectureRequirements exchange

Cloud Service Managementgoverns catalogue Cloud Service Catalogue ManagementService exchange

Cloud Service Managementsets acceptance requirements Cloud Service TransitionService exchange

Cloud Service Managementaligns service lifecycle Cloud Product ManagementService exchange

Cloud Architecturesets direction Platform EngineeringStandards / direction

Cloud Architectureapproves patterns Infrastructure Automation / IaC EnablementService exchange

Cloud Architecturesets identity direction Identity & Access Management InterfaceService exchange

Standards & Policy Managementprovides implementable standards Platform EngineeringService exchange

Standards & Policy Managementdefines policy requirements Infrastructure Automation / IaC EnablementService exchange

Cloud Security & Assurancedefines security conditions Standards & Policy ManagementService exchange

Cloud Security & Assuranceassures access controls Identity & Access Management InterfaceService exchange

Cloud Risk, Compliance & Qualityrequests control evidence Cloud Security & AssuranceService exchange

Cloud Risk, Compliance & Qualitysets quality conditions Cloud Service TransitionService exchange

Cloud Product Managementprioritizes roadmap Platform EngineeringService exchange

Cloud Product Managementsets adoption outcomes Developer & DevOps EnablementService exchange

Cloud Product Managementprovides product intent Cloud Service ManagementService exchange

Demand & Service Intakeselects standard service Cloud Service Catalogue ManagementService exchange

Demand & Service Intakerefers non-standard demand Cloud ArchitectureService exchange

Demand & Service Intakeprovides demand insight Cloud Product ManagementService exchange

Cloud Service Catalogue Managementpublishes consumption path Developer & DevOps EnablementService exchange

Platform Engineeringhands over Cloud OperationsHandover

Platform Engineeringsubmits readiness evidence Cloud Service TransitionService exchange

Platform Engineeringconsumes telemetry capability Cloud Observability EngineeringService exchange

Infrastructure Automation / IaC Enablementprovides reusable modules Platform EngineeringService exchange

Infrastructure Automation / IaC Enablementprovides golden paths Developer & DevOps EnablementService exchange

Developer & DevOps Enablementreturns consumer feedback Cloud Product ManagementService exchange

Cloud Observability Engineeringprovides service signals Cloud Reliability EngineeringService exchange

Cloud Observability Engineeringprovides operational telemetry Cloud OperationsService exchange

Cloud Reliability Engineeringroutes reliability improvements Platform EngineeringService exchange

Cloud Reliability Engineeringadvises outcome trade-offs Cloud Product ManagementService exchange

Cloud Service Transitiontransfers accepted service Cloud OperationsService exchange

Cloud Service Transitionrecords acceptance outcome Cloud Service ManagementService exchange

Cloud Operationsreports performance Cloud Service ManagementPerformance feedback

Cloud Operationsescalates service disruption Cloud Event, Incident & Problem ManagementService exchange

Cloud Operationsprovides resilience evidence Cloud Capacity, Availability & ContinuityService exchange

Cloud Event, Incident & Problem Managementprovides learning Cloud Reliability EngineeringService exchange

Cloud Event, Incident & Problem Managementescalates provider action Vendor & Commercial ManagementService exchange

Cloud Capacity, Availability & Continuityreports continuity posture Cloud Service ManagementService exchange

Cloud Capacity, Availability & Continuityrequests resilience change Platform EngineeringService exchange

Cloud Financial Management / FinOpsguides optimization Platform EngineeringAdvisory

Cloud Financial Management / FinOpsprovides unit economics Cloud Product ManagementService exchange

Cloud Financial Management / FinOpsprovides consumption forecast Vendor & Commercial ManagementService exchange

Vendor & Commercial Managementgoverns provider Cloud OperationsOversight

Vendor & Commercial Managementreports supplier performance Cloud Service ManagementService exchange

Vendor & Commercial Managementconfirms supplier obligations Cloud Service TransitionService exchange

Challenge every cross-boundary exchange.

Configure acceptance evidence and service expectations, then run deterministic checks for missing endpoints and handover acceptance.

Explore the interaction model