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Cloud TOM responsibilities and sourcing
Allocate accountable ownership and execution at responsibility level without outsourcing retained accountability.
Open resource Model objectCloud TOM decision rights
Define final authority, execution, contribution, approval thresholds, forums and escalation.
Open resource Model objectCloud TOM interfaces and handoffs
Design directed exchanges, owners, acceptance criteria and service expectations across operating-model boundaries.
Open resource Model objectCloud governance forum patterns
Reusable authority patterns with mandates, chairs, participants, cadence, scope and escalation.
Open resource DiagramGeneric Cloud Infrastructure Operating Model
A vendor-neutral demand-to-operations view with governance, assurance, economics and provider boundaries.
Open resource DiagramCloud CCoE Function Map
A clear boundary between governance orchestration, specialist authority and delivery execution.
Open resource DiagramCloud Governance Interaction Model
A bounded interaction flow from demand through specialist decisions into delivery and run.
Open resource DiagramCloud Platform Operating Model
A platform-product lifecycle connecting consumers, architecture, engineering, service ownership and operations.
Open resource DiagramInternal Team vs MSP Responsibility Model
A retained-organization view that separates internal accountability from delegated provider execution.
Open resource DiagramFederated Cloud Governance Model
A hub-and-spoke pattern that separates enterprise guardrails from business-domain ownership and platform execution.
Open resource DiagramCloud Governance Forum Map
A governance cadence showing how portfolio, architecture, risk, service and operational forums exchange decisions and evidence.
Open resource DiagramCloud Decision Rights Overview
A decision-rights map connecting recurring decision classes to one final accountable authority and their execution owners.
Open resource DiagramCloud Demand-to-Service Enablement Flow
A directional flow from business demand through qualification, authority review, engineering and service acceptance.
Open resource DiagramCloud Build-to-Run Handover
A readiness and acceptance model connecting platform delivery, service ownership, assurance and operations.
Open resource DiagramCloud Infrastructure Capability Map
A capability-oriented view of governance, architecture, platform, service, operations and enabling disciplines.
Open resource DiagramCloud TOM Maturity Assessment Model
A staged maturity model from fragmented responsibility to measurable, federated platform-product operation.
Open resource FunctionCloud Governance / CCoE
Set the cloud operating system and route decisions to the right authority.
Open resource FunctionCloud Architecture
Translate service and risk requirements into approved technical direction.
Open resource FunctionCloud Service Management
Turn platform capabilities into owned, consumable and measurable services.
Open resource FunctionPlatform Engineering
Build reusable, secure and observable cloud platform products.
Open resource FunctionCloud Operations
Operate supported cloud services within clear reliability and support boundaries.
Open resource FunctionCloud Security & Assurance
Define security conditions and independently assess control effectiveness.
Open resource FunctionCloud Financial Management / FinOps
Connect cloud consumption to accountable value, forecasting and optimization decisions.
Open resource FunctionVendor & Commercial Management
Govern commercial outcomes and external delivery boundaries across providers.
Open resource FunctionCloud Strategy & Portfolio
Translate enterprise priorities into an owned cloud investment and outcome portfolio.
Open resource FunctionCloud Risk, Compliance & Quality
Translate enterprise obligations into owned cloud risk, compliance and quality outcomes.
Open resource FunctionIdentity & Access Management Interface
Connect enterprise identity authority with cloud access patterns and privileged-operation controls.
Open resource FunctionStandards & Policy Management
Turn policy intent into versioned, testable and adoptable cloud standards.
Open resource FunctionCloud Product Management
Manage reusable cloud capabilities as products with named consumers and measurable outcomes.
Open resource FunctionDemand & Service Intake
Translate consumer demand into the correct standard service, design path or governed exception.
Open resource FunctionCloud Service Catalogue Management
Publish clear, owned cloud services with entry conditions, service expectations and lifecycle status.
Open resource FunctionCloud Service Transition
Decide whether a changed cloud service is ready to enter supported operation.
Open resource FunctionInfrastructure Automation / IaC Enablement
Provide governed infrastructure-as-code patterns, pipelines and engineering enablement.
Open resource FunctionDeveloper & DevOps Enablement
Help delivery teams adopt approved cloud and platform paths with less cognitive load.
Open resource FunctionCloud Observability Engineering
Provide reusable telemetry capabilities and standards for service insight and control evidence.
Open resource FunctionCloud Reliability Engineering
Turn service reliability objectives and operational evidence into engineering improvement.
Open resource FunctionCloud Event, Incident & Problem Management
Coordinate restoration, communication and systemic learning for cloud service disruption.
Open resource FunctionCloud Capacity, Availability & Continuity
Ensure cloud services can meet capacity, availability and recovery commitments.
Open resource ArchetypeCentralized CCoE
A central team concentrates governance, architecture and enablement to establish consistency and accelerate early maturity.
Open resource ArchetypeFederated governance
A small central core defines minimum guardrails while capable platform and product teams make bounded local decisions.
Open resource ArchetypeHub-and-spoke cloud operating model
A central governance and platform hub provides common guardrails and services while domain spokes retain workload outcomes and bounded delivery authority.
Open resource ArchetypePlatform-product operating model
Reusable cloud capabilities are managed as internal products with named consumers, outcome roadmaps, engineering ownership and measurable service performance.
Open resource ArchetypeMSP-led cloud operating model
An external provider executes substantial engineering or operations while a deliberate retained organization owns architecture, service, risk and commercial outcomes.
Open resource GuideHow to design a Cloud Target Operating Model
A practical sequence for turning cloud ambition into functions, decision rights, interfaces, sourcing boundaries and measurable accountabilities.
Open resource GuideCentralized vs federated cloud governance
How to choose where cloud guardrails, decisions and delivery ownership should sit without confusing federation with the absence of standards.
Open resource GuideDesigning the retained cloud organization around an MSP
A practical guide to separating enterprise accountability, specialist authority and managed-service execution.
Open resource GuideHow to define decision rights in a Cloud TOM
Turn vague governance responsibilities into a reusable decision register with one accountable authority, thresholds and escalation.
Open resource GuideBuild-to-run handover and operational acceptance
Design a continuous readiness flow that connects engineering evidence, service ownership, assurance and operational acceptance.
Open resource GuideBuilding a cloud platform-product operating model
Connect product ownership, architecture, engineering, service lifecycle and operations around reusable platform outcomes.
Open resource GlossaryCloud Target Operating Model
The intended system of functions, accountabilities, decisions, interfaces, governance and sourcing used to achieve cloud outcomes.
Open resource GlossaryCloud Center of Excellence (CCoE)
A cross-functional cloud governance and enablement capability that maintains guardrails, coordinates decisions and accelerates adoption.
Open resource GlossaryRetained organization
The internal accountabilities and capabilities an enterprise keeps when external providers execute part of the service.
Open resource GlossaryDecision right
The explicit authority to make a recurring decision within a defined scope and threshold.
Open resource GlossaryGovernance forum
A recurring decision mechanism with a bounded mandate, chair, participants, inputs, outputs and cadence.
Open resource GlossaryOperational acceptance
The evidence-based decision that a service can be responsibly operated against agreed expectations.
Open resource GlossaryPlatform product
A reusable internal platform capability managed around consumer outcomes, adoption, reliability and lifecycle value.
Open resource GlossaryService owner
The role accountable for the end-to-end outcome, lifecycle and service expectations of a cloud service.
Open resource GlossaryFederated cloud governance
A model that delegates bounded cloud authority to domains while preserving enterprise guardrails and evidence obligations.
Open resource GlossarySourcing boundary
The explicit division between responsibilities performed internally, jointly or by an external provider.
Open resource GlossaryOperating-model interface
A directional exchange between two functions, actors or authorities with a defined deliverable and receiver.
Open resource GlossaryFinOps operating model
The accountabilities, decisions and feedback loops used to connect cloud consumption with business value and economic action.
Open resource ComparisonCentralized vs federated cloud governance
Compare where standards, decisions and execution sit—and what each model requires to avoid bottlenecks or unmanaged variation.
Open resource ComparisonRetained vs outsourced cloud operations
Separate provider execution from enterprise accountability, assurance and the capability required to challenge delivery.
Open resource ComparisonCCoE vs platform-product operating model
Compare a governance-led center of excellence with a product-led platform organization without treating them as mutually exclusive.
Open resource Use caseAssess an existing Cloud TOM
Turn interviews and existing documents into a structured view of unclear mandates, missing owners and weak handoffs.
Open resource Use caseDesign a target Cloud operating model
Move from business outcomes and constraints to bounded functions, decision rights, interfaces and a feasible target organization.
Open resource Use caseDesign a retained and provider delivery boundary
Clarify what an MSP or vendor executes and what the enterprise must retain, assure and decide.
Open resource Use caseChallenge cloud governance and decision rights
Replace vague governance ownership with recurring decisions, thresholds, evidence and escalation routes.
Open resource Use caseRun a Cloud TOM design workshop
Use shared visuals and structured questions to move a stakeholder group from competing assumptions to explicit design decisions.
Open resource Use caseTeach Cloud TOM design with structured exercises
Give learners a reusable model, scenario prompts and objective checks instead of a slide-only operating-model lecture.
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