22 accountabilities that make a Cloud TOM operational.
Each brief defines why the function exists, what it may decide, how it interfaces and where its mandate must stop.
Cloud Governance / CCoE
Set the cloud operating system and route decisions to the right authority.
Cloud Architecture
Translate service and risk requirements into approved technical direction.
Cloud Service Management
Turn platform capabilities into owned, consumable and measurable services.
Platform Engineering
Build reusable, secure and observable cloud platform products.
Cloud Operations
Operate supported cloud services within clear reliability and support boundaries.
Cloud Security & Assurance
Define security conditions and independently assess control effectiveness.
Cloud Financial Management / FinOps
Connect cloud consumption to accountable value, forecasting and optimization decisions.
Vendor & Commercial Management
Govern commercial outcomes and external delivery boundaries across providers.
Cloud Strategy & Portfolio
Translate enterprise priorities into an owned cloud investment and outcome portfolio.
Cloud Risk, Compliance & Quality
Translate enterprise obligations into owned cloud risk, compliance and quality outcomes.
Identity & Access Management Interface
Connect enterprise identity authority with cloud access patterns and privileged-operation controls.
Standards & Policy Management
Turn policy intent into versioned, testable and adoptable cloud standards.
Cloud Product Management
Manage reusable cloud capabilities as products with named consumers and measurable outcomes.
Demand & Service Intake
Translate consumer demand into the correct standard service, design path or governed exception.
Cloud Service Catalogue Management
Publish clear, owned cloud services with entry conditions, service expectations and lifecycle status.
Cloud Service Transition
Decide whether a changed cloud service is ready to enter supported operation.
Infrastructure Automation / IaC Enablement
Provide governed infrastructure-as-code patterns, pipelines and engineering enablement.
Developer & DevOps Enablement
Help delivery teams adopt approved cloud and platform paths with less cognitive load.
Cloud Observability Engineering
Provide reusable telemetry capabilities and standards for service insight and control evidence.
Cloud Reliability Engineering
Turn service reliability objectives and operational evidence into engineering improvement.
Cloud Event, Incident & Problem Management
Coordinate restoration, communication and systemic learning for cloud service disruption.
Cloud Capacity, Availability & Continuity
Ensure cloud services can meet capacity, availability and recovery commitments.