Design a retained and provider delivery boundary
Clarify what an MSP or vendor executes and what the enterprise must retain, assure and decide.
An accountable sourcing model with governed cross-boundary handoffs.
Working sequence
- 01
Allocate responsibilities by retained, shared and provider-executed status.
- 02
Name an internal accountable owner for every sourced outcome.
- 03
Define evidence, service expectations and acceptance criteria.
- 04
Test escalation and exit capability against realistic service scenarios.
Questions worth resolving
Challenge the model
- Can the enterprise independently challenge supplier evidence?
- Who accepts risk and service outcomes?
- Could the operating model survive a provider transition?
Keep the evidence together
Customize this diagram Use an editable diagram to capture responsibilities, assumptions and the questions you need to resolve together.